Website Privacy Policy

This privacy policy describes how CentralReach collects and uses the personal information you provide on our Website located at: www.centralreach.com. This privacy policy does not govern the use of CentralReach products or services offered under contract to CentralReach customers.

What information do you collect?

We collect contact Information such as name, email address, mailing address, phone number. As is true of most Websites, we automatically gather information about your computer such as your IP address, browser type, referring/exit pages and operating system.

When using the CentralReach website, you will never provide CentralReach with Protected Health Information (PHI) nor will CentralReach provide you with PHI.

What is the information used for?
This collected information is used to:
  • Personalize your experience on the Website
  • Send you requested product or service information
  • Send product updates via email
  • Improve customer service
  • Administer your account
  • Respond to your questions and concerns
  • Administer contest, promotion, survey or other site features

We collect and use personal information solely with the objective of fulfilling those purposes specified above and for other compatible purposes, unless we obtain your consent or as required by law.

Do you disclose my information?

We will share your personal information with third parties only in the ways that are described in this privacy policy. We do not sell your personal information to third parties. We may provide your personal information to companies that provide services to help us with our promotional, marketing and sales efforts. These companies are authorized to use your personal information only as necessary to provide these services to us.

We may also disclose your personal information as required by law such as to comply with a subpoena, or similar legal process, when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request. There are circumstances where Company may decide to buy, sell, or reorganize its business. Under these circumstances, it may be necessary to share or receive Personal Information with prospective or actual partners or affiliates. In such circumstances, Company will ensure your information is used in accordance with this Policy.

How long do you keep my information?

We will retain your information for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information to provide you services, please contact us. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

How can I opt in/out of emails?

You may choose to stop receiving [our newsletter or marketing emails by following the unsubscribe instructions included in the emails or you can contact us at 1-800-939-5414.

How can I access my account?

Please note that users cannot update or delete previously submitted information. If your information (such as your email address) should change, we ask that you re-submit a registration form or request.

Do you use web cookies, beacons, and widgets?

We may use cookies, for example, to keep track of your preferences and profile information. Cookies are also used to collect general usage and volume statistical information that does not include personal information. Third Party Cookies: The use of cookies by our partners is not covered by our privacy policy. We do not have access or control over these cookies. Our partners use session ID cookies to make it easier for you to navigate our site.

Our Web pages contain electronic images known as Web Beacons (sometimes called single-pixel gifs) and are used along with cookies to compile aggregated statistics to analyze how our site is used and may be used in some of our emails to let us know which emails and links have been opened by recipients. This allows us to gauge the effectiveness of our customer communications and marketing campaigns.

Our Website includes Widgets and social media Features, such as the Facebook Like button, Twitter follow button, and Google+ button. These features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the Feature to function properly. These are either hosted by a third party or hosted directly on our Site. Your interactions with these features are governed by the privacy policy of the company providing it.

To learn more about cookies, including how to disable them, view our Cookie Policy.

Do you post customer testimonials?

We post customer testimonials, comments, and reviews on our Website which may contain personally identifiable information. We do obtain the customer’s consent via email prior to posting the testimonial to post their name along with their testimonial. To request removal of your personal information from Testimonials or comments please contact us at privacy@centralreach.com.

Do you link to other websites?

Our Site includes links to other Websites whose privacy practices may differ from those of CentralReach. If you submit personal information to any of those sites, your information is governed by their privacy policies. We encourage you to carefully read the privacy policy of any Website you visit.

What rights do I have if I am a California consumer?

Pursuant to California Civil Code Section § 1798.83, we will not disclose or share your personal information with third parties for the purposes of third-party marketing to you without your prior consent.

Other than as disclosed in this policy, the Website does not track users over time and across third-party websites to provide targeted advertising. Therefore, the Website does not operate any differently when it receives Do Not Track (“DNT”) signals from your internet web browser.

If you are a California consumer, as defined by the California Consumer Privacy Act of 2018, you are afforded additional rights with respect to your “Personal Information” as that term is explicitly defined under California law. Any Personal Information we collect is collected for the commercial purpose of effectively providing our services to you, as well as enabling you to learn more about, and benefit from, our services. You may exercise each of your rights as identified below, subject to our verification of your identity.

Access: You may email us at privacy@centralreach.com to request a copy of the Personal Information our Website databases currently contain.

Prohibit Data Sharing. When applicable, you may prohibit the sharing of your Personal Information by submitting a request via email to privacy@centralreach.com. In your email, please explain how you wish us to prohibit the sharing of your personal data, and which categories of third parties you want to prohibit from receiving your Personal Information. When such prohibitions are not possible to provide our services to you, we will advise you accordingly. You can then choose to exercise any other rights under this policy.

Portability. Upon request and when possible, we can provide you with copies of your Personal Information. You may submit a request via email to privacy@centralreach.com. When such a request cannot be honored, we will advise you accordingly. You can then choose to exercise any other rights under this policy.

Deletion. If you should wish to cease use of our Website and have your Personal Information deleted from our Website, then you may submit a request by emailing us at privacy@centralreach.com. Upon receipt of such a request for deletion, we will confirm receipt and will confirm once your Personal Information has been deleted. Where applicable, we will ensure such changes are shared with trusted third parties.

We do not sell your Personal Information. If we ever decide to sell Personal Information, we will update you via this policy and include a link entitled “Do Not Sell My Personal Information,” to provide you with an opportunity to opt out of sales of your Personal Information. In addition to the email address provided above, you may also submit requests at the following toll-free telephone number: 1-800-939-5414.

In addition, if a California resident exercises his or her rights under California law, including the CCPA, we shall not discriminate against that California resident by denying our goods or services, charging different prices or rates to similarly situated consumers, providing a different level or quality of our goods or services, or taking any other adverse action.

How do you secure my information?

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security. To report a security violation, please promptly call us at 1-800-939-5414 or email us at privacy@centralreach.com.

Changes

CentralReach may revise and update this policy at any time, without notice to you. We encourage you to periodically reread this policy, to see if there have been any changes to our policies that may affect you. This policy was last modified January 1, 2020.

Contacting Us
If there are any questions regarding on our privacy policy, please email us at: privacy@centralreach.com.