The following information outlines CentralReach’s Pricing Policies. CentralReach may update billing policies at any time after 30 day notice given to Customer. This page is regularly updated as new product features are made available or industry regulations changed. Customers are encouraged to review policies often for changes.
Customer shall pay all fees related to any services specified on, or relating to, any fully executed Order Form (each a “Customer Order”) in accordance with the terms of such Customer Order and this Pricing Policy. CentralReach has no obligation to perform any service not expressly included on any particular Customer Order, unless the Parties enter into a fully executed written amendment to such Customer Order, or enter into a new Customer Order, for such services. Unless otherwise stated in a particular Customer Order, invoiced charges to Customer are due upon receipt. Customer is responsible for providing complete and accurate billing and contact information to CentralReach and immediately notifying CentralReach of any changes to such information.
- Effective Date
The Effective Date, upon which the parties’ obligations to each other commence, is that date specified in any individual Customer Order. In the event that the Effective Date is left blank on any fully executed Customer Order, the Effective Date shall be the date the Customer Order becomes fully executed, or as otherwise agreed between the parties in writing.
- Implementation Fees
Implementation Fees are due in the amount, and in accordance with Implementation Payment Terms, as identified in the relevant corresponding Customer Order.
- Subscription Fees
Subscription Fees shall be due as identified in the relevant corresponding Customer Order. The fees Customer is obligated to pay for the first month of any subscription is calculated by adding price indicated in the Subscription Summary of any relevant Customer Order plus any support fees separately agreed upon between the parties. This first month’s charge is due, and must be paid on, the Subscription Billing Start Date as identified in the relevant corresponding Customer Order. All charges thereafter due in relation to any such Customer Order are determined by reviewing the Organizational account and taking the total number of user accounts that were active within CentralReach at any point during the prior month, multiplying the active seats by the Price provided for in the Order and adding any support charges or additional services separately agreed upon in writing, with charges never to be below the Committed Seats in the Customer Order.
It is Customer’s sole and exclusive responsibility to ensure that accurate billing information is on file with CentralReach. Customer must at all times ensure that any employee accounts that Customer does not wish to be charged for services by CentralReach be toggled to inactive within the profile of such user account prior to the first day of any month where fees are, or will be, due or incurred. The failure to inactivate, or the activation of, any user account for any duration of time during any billing period may result in charges and fees being incurred and due with respect to such account. For the avoidance of doubt, unless expressly agreed in a writing signed by the parties, Customer shall never be charged for fewer active seats than the amount of seats indicated in the Subscription Summary of the relevant corresponding Customer Order.
- Amendments to Fees
CentralReach may, in its sole discretion, modify any fees related to any Customer Order or any services, upon written notice to Customer at least sixty (60) days prior to the beginning of any Renewal Term. Notwithstanding any other requirements in this Pricing Policy, any Customer Order, or the Terms and Conditions of CentralReach, notice from CentralReach of a modification to any fee or charge in accordance with this Section may be provided via email, through the messaging functionality included in the Service or other reasonable written means. It is Customer’s sole responsibility to furnish CentralReach with accurate contact information and CentralReach is not responsible for Customer’s failure to maintain current contact information with CentralReach. Permitted modifications to fees under this Section may be in an amount equal to, but never greater than, a ten percent (10%) annual increase over the prior year’s corresponding fees. By not terminating a Service Agreement in accordance with its terms, Customer acknowledges and accepts any amendments to fees properly noticed in accordance with this Pricing Policy.
- Data Import and Export Fees
CentralReach may agree to accommodate requests from Customer to perform data imports and exports. Charges related to such projects will be calculated at a rate of $200 per hour, charged in half hour increments, with a 2 hour minimum. No data import or export will be completed unless a separate Statement of Work is agreed and executed between the parties.
- Custom Training and Support
CentralReach offers custom training at rates of $1,500.00 per day for onsite training, $695.00 per day for in-person training at CentralReach’s designated office, or $150.00 per hour for virtual training. To request custom one-on-one training, Customer must submit a request utilizing CentralReach’s custom training form located at https://help.centralreach.com/?page_id=12121.
- Transactional Fees (E-Claims, Statements, Imports, & Custom Work):
CentralReach also offers dynamic reporting and custom system configuration services at a rate of $200 per hour, charged in half hour increments, with a 3-hour minimum. All updates to reports are billed at the hourly rate with a 1 hour minimum for any update requests. CentralReach often creates custom payroll reports for our clients to import data for a payroll service such as ADP, Paychex, etc. The minimum cost for a custom payroll export is $600.00. Actual costs for such projects may vary and are determined at the time of consultation with Customer and are dependent on the particulars of the proposed project.
- Electronic Clearinghouse Fees
Electronic claims submission includes sending electronic claims to CentralReach’s clearinghouse partners. This is charged at $0.20 per electronic claim.
Electronic Claims Submission (ANSI 835): Electronic remittance advice (ERA) includes receiving ERA messages from CentralReach’s clearinghouse partners. There is no charge for this service.
- Payment Deadlines
Customer will pay CentralReach for the use of the Services, Customer’s Support Plan and any other services provided by CentralReach to Customer upon receipt of any invoice from CentralReach (“Invoice”). All Invoices shall be paid via ACH initiated by CentralReach or ACH initiated by Customer. Customer’s payment is considered late if it is not received within thirty (30) days of the date of any relevant Invoice. Customer agrees that, for any payment not received within forty (40) days of the date of the Invoice, CentralReach shall have a right to suspend Customer’s account in accordance with Section 3)g. of the Terms of Service and may terminate Customer’s account in accordance with Section 3)b. of the Terms of Service. All amounts owed by Customer to CentralReach shall be paid by Customer in full without any setoff, recoupment, counterclaim, deduction, debit or withholding for any reason (other than any deduction or withholding of tax as may be required by applicable law or any amounts which Customer disputes in good faith in accordance with Section k of this Pricing Policy).
- Dispute of Invoice
If Customer elects to dispute the accuracy of any Invoice, it must do so in writing within thirty (30) days of the date of Invoice. If Customer fails to dispute the Invoice within this period, Customer waives its right to contest the accuracy of the Invoice and waives any defenses related to the accuracy of the Invoice in an action to collect the amounts due pursuant to the Invoice. If Customer disputes any portion of an Invoice, Customer agrees it shall be responsible for making timely payment on the undisputed portion of the Invoice and will cooperate with CentralReach in good faith to promptly resolve such dispute.
- Payment Failure
If Customer fails to make any undisputed payment when due then, in addition to all other remedies that may be available: (a) CentralReach may charge interest on the past due amount at the rate of 2% per month calculated daily and compounded monthly or, if lower, the highest rate permitted under applicable law; and (b) if such failure continues for ten (10) days following the due date, CentralReach may suspend performance of any and all services until all past due amounts and interest thereon have been paid, without incurring any obligation or liability to Customer or any other person by reason of such suspension.
Customer shall pay all fees in US currency via ACH upon receipt of each Invoice from CentralReach. Customer hereby authorizes CentralReach to withdraw from Customer’s bank account via ACH for all purchased and related services, and any renewals without further approval. If Customer’s credit card or ACH cause CentralReach to incur any fees as a result of a cancellation, insufficient funds, or any similar instance, Customer expressly agrees it shall reimburse CentralReach in full for said charge.
CentralReach’s fees as specified in herein do not include any taxes, levies or other similar governmental assessments (“Taxes”). Customer shall be responsible for the payment of all Taxes associated with its purchases under this Terms Agreement. CentralReach is solely responsible for Taxes assessable against CentralReach based on its income, property and employees.
- Refund of Credits for Cancellation
CentralReach will not refund or credit subscriptions for partial use, employee deactivation or organization account cancellation.
- Postage Fees
Since postage rate increases are publicly announced by the United States Postal Service, Customer expressly agrees that CentralReach will automatically apply the postage rate increase to all services impacted by the change without advanced notice.