Pricing Policy

The following information outlines CentralReach's Pricing Policies. CentralReach may update billing policies at any time after 30 day notice given to Customer. This page is regularly updated as new product features are made available or industry regulations changed. Customers are encouraged to review policies often for changes.

  1. General
    Customer shall pay all fees related to any services specified on, or relating to, any fully executed order form (each a "Customer Order") in accordance with the terms of such Customer Order and this Pricing Policy. CentralReach has no obligation to perform any service not expressly included on any particular Customer Order, unless the Parties enter into a fully executed written amendment to such Customer Order, or enter into a new Customer Order, for such services. Unless otherwise stated in a particular Customer Order, invoiced charges to Customer are due upon receipt. Customer is responsible for providing complete and accurate billing and contact information to CentralReach and immediately notifying CentralReach of any changes to such information. Any changes to contact or billing information must be sent to contracting@centralreach.com.
  2. Implementation Fees
    Implementation fees, where applicable, are due on the date and in the amount specified in the Customer Order.
  3. Subscription Fees
    Subscription fees shall be due as set forth in the relevant corresponding Customer Order. Unless otherwise set forth in a Customer Order, all charges due in relation to any Customer Order are determined by reviewing the organizational account and taking the total number of user accounts that were active within CentralReach at any point during the prior month, multiplying the active seats by the applicable price per seat, and adding any support charges or additional services separately agreed upon in writing, with charges never to be below the Committed Seats (as defined below). If the Customer Order sets forth a different basis for billing, billing shall be in accordance with the terms of such Customer Order.

    Customer must at all times ensure that any accounts that Customer does not wish to be charged for in any billing period are rendered inactive within the product for the entire duration of such billing period, prior to the first day of any month where fees are, or will be, due or incurred. The failure to inactivate, or the activation of, any account for any duration of time during any billing period shall result in charges and fees being incurred and due with respect to such account for such billing period (e.g., an account that is active for any day of a month will be billed for that month). Notwithstanding the foregoing, Customer shall never be charged for fewer active seats than the amount of Committed Seats.

  4. Committed Seats
    As used herein, the term "Committed Seats" shall mean, the number of monthly committed seats set forth in a Customer Order (whether denominated by users, clients, learners, or otherwise); provided, however, that effective as of January 1, 2021, CentralReach reserves the right to automatically increase (but not decrease), without prior notice to Customer, the number of Committed Seats on a semi-annual basis on each six (6) month anniversary of the effective date of the Customer Order to the average number of seats billed monthly to Customer for the three (3) month period preceding each such semi-annual adjustment. Customer acknowledges and agrees that, for any billing period, Customer shall never be charged for less than the number of Committed Seats applicable for such billing period.
  5. Amendments to Fees
    Effective as of January 1, 2021, upon each anniversary of the Effective Date of a Customer Order (without regard to the Term of the Customer Order), CentralReach reserves the right to automatically increase subscription fees, without prior notice to Customer, by up to seven percent (7%) compounding annually.
  6. Data Import and Export Fees
    CentralReach may agree to accommodate requests from Customer to perform data imports and exports. Charges related to such projects will be calculated at a then applicable standard hourly rate, with a 2-hour minimum. No data import or export will be completed unless a separate Statement of Work is agreed and executed between the parties.
  7. Custom Training and Support
    CentralReach offers custom training programs at a cost to be agreed upon via CentralReach and Customer.
  8. Transactional Fees (E-Claims, Statements, Imports, & Custom Work)
    CentralReach also offers dynamic reporting and custom system configuration services at a cost to be agreed upon via CentralReach and Customer. All updates to reports are billed at the hourly rate with a 1 hour minimum for any update requests. CentralReach often creates custom payroll reports for our clients to import data for a payroll service such as ADP, Paychex, etc. Actual costs for such projects may vary and are determined at the time of consultation with Customer, are dependent on the particulars of the proposed project, and are subject to CentralReach's acceptance of said project in CentralReach's sole discretion.
  9. Electronic Clearinghouse Fees
    Electronic claims submission includes sending electronic claims to CentralReach's clearinghouse partners that Customer contracts directly with. In addition to any fees charged by the clearinghouse, CentralReach's electronic claims submission fees will apply.

    Electronic Claims Submission (ANSI 835): Electronic remittance advice (ERA) includes receiving ERA messages from CentralReach's clearinghouse partners. There is no charge for this service unless specified in Customer's Order.

  10. Payment and Payment Deadlines
    Customer will pay CentralReach for the use of the Services, Customer's Support Plan and any other services provided by CentralReach to Customer upon receipt of any invoice from CentralReach ("Invoice"). All Invoices shall be paid via ACH initiated by CentralReach or ACH initiated by Customer. Customer hereby authorizes CentralReach to withdraw from Customer's bank account via ACH for all purchased and related services, and any renewals without further approval. Customer's payment is considered late if it is not received within thirty (30) days of the date of any relevant Invoice. Customer agrees that, for any payment not received within forty (40) days of the date of the Invoice, CentralReach shall have a right to suspend or terminate Customer's account. All amounts owed by Customer to CentralReach shall be paid by Customer in full without any setoff, recoupment, counterclaim, deduction, debit or withholding for any reason (other than any deduction or withholding of tax as may be required by applicable law or any amounts which Customer disputes in good faith in accordance with Section k of this Pricing Policy).
  11. Dispute of Invoice
    If Customer elects to dispute the accuracy of any Invoice, it must do so in writing within thirty (30) days of the date of Invoice. If Customer fails to dispute the Invoice within this period, Customer waives its right to contest the accuracy of the Invoice and waives any defenses related to the accuracy of the Invoice in an action to collect the amounts due pursuant to the Invoice. If Customer disputes any portion of an Invoice, Customer agrees it shall be responsible for making timely payment on the undisputed portion of the Invoice and will cooperate with CentralReach in good faith to promptly resolve such dispute. If Customer fails to make any undisputed payment when due then, in addition to all other remedies that may be available, CentralReach may charge interest on the past due amount at the rate of 2% per month calculated daily and compounded monthly or, if lower, the highest rate permitted under applicable law;
  12. Collection Expenses
    If CentralReach incurs any fees or expenses related to the collections of any past due amounts, or cancellation, insufficient funds, or any similar instance related to method of payment, Customer expressly agrees it shall reimburse CentralReach in full for said charges and expenses, including, without limitations, reasonable attorneys' fees and costs associated with collections and related charges.
  13. Taxes
    CentralReach's fees as specified in herein do not include any taxes, levies or other similar governmental assessments ("Taxes"). Customer shall be responsible for the payment of all Taxes associated with its purchases under the Service Agreement. CentralReach is solely responsible for Taxes assessable against CentralReach based on its income, property and employees.
  14. Refund of Credits for Cancellation
    CentralReach will not refund or credit subscriptions for partial use, employee deactivation or organization account cancellation.
  15. Postage Fees
    Since postage rate increases are publicly announced by the United States Postal Service, Customer expressly agrees that CentralReach will automatically apply the postage rate increase to all services impacted by the change without advance notice.