2021
Started with CentralReach
2024
New Story's Confidence in CentralReach
Product Adoption:
- Clinical Data Collection
- Practice Management
- Learning Management, Staff Training & Development with CR Institute
- Reporting & Analytics with CR Advanced BI + Data Warehouse
- Managed Billing Services with CR Billmax
- Digital Tracking & Assessments with CR Assessments
Working in the therapy field presents new challenges and opportunities for growth every day. Brad Reedy found himself at the intersection of technology, education, and therapy. With over 25 years of experience in the field, Brad transitioned from special education to an IT role within New Story, a school providing special education and therapeutic services to children with autism and other social, emotional, educational, and behavioral challenges.
Brad’s Introduction to CentralReach
Brad's introduction to CentralReach came unexpectedly as he took on a new role with New Story. Brad decided to apply for an IT analyst position at New Story, as it encompassed both his IT and education experience. Upon hire, the organization quickly onboarded Brad and made him their official CR guru.
As Brad dove into his new role, he was tasked with a monumental objective: streamlining and optimizing New Story's clinical operations for staff and clients. With a blend of tech expertise and a deep understanding of the education sector, Brad embarked on a journey to empower New Story's clinical outcomes in Virginia with the support of CentralReach. While the team had some experience with CR, they weren’t utilizing the platform to its fullest potential, so Brad began his mission of helping them optimize their workflows to improve outcomes for staff and clients alike.
"Within a month, I was basically on the road, finding out what the clinics were doing and starting my CR journey," Brad recounts. Determined to enhance workflows and improve learner outcomes, Brad immersed himself in CR's functionalities, leveraging its tools to transform how New Story's clinics operated.
Empowering Staff through Enhanced Efficiency with Automation & Analytics
Efficiency is key to growing an organization. When Brad joined New Story, he quickly recognized the need to eliminate bottlenecks and create workflows that allowed the clinical teams to focus on delivering quality care. As such, he focused on automation. By continually innovating and leveraging CentralReach’s features, Brad empowered the team at New Story to elevate client care efficiently, meeting the evolving needs of clients and staff.
“We have custom forms for all types of staff members and clients that we onboard. We have client custom forms embedded in company websites to allow referral sources to submit new client referral requests. These forms are automated with connections, labels, learning trees and task templates to reduce the timeline from client referral submission to starting services. As a way to continue our automation capabilities, we are exploring CR API for possible implementation over the next couple months”.
“Custom forms have enhanced our onboarding process for both clients and staff. Authorization templates have been built for all our payers that have saved our Client Services team a lot of time within their roles. CR labeling structure has also been crucial in providing visibility to our leadership teams for clients from onboarding to discharge.
Lastly, CR Insights, CentalReach’s Advanced Business Intelligence tool, has been vital for me to build various dashboards for Leadership in the areas of clinical, financial and operations.”
IT Analyst
New Story
A Unified Clinical + Practice Management System Creates Growth through Collaboration
Implementing a unified system played an instrumental role in New Story’s expansion, serving as a catalyst for efficiency, collaboration, and growth. Brad emphasized how CentralReach has supported his team across all operations, from finance to clinical and leadership teams. He stated
“CR has been instrumental in bringing those departments together and being able to kind of speak the same language and allow growth to happen more than I even thought it could at the time.”
“Within our parent company’s of New Story, we have departments from onboarding of clients and staff with site operations in conjunction with our Revenue Cycle Team that are aligned to work seamlessly for all aspects of clinical business. Having end to end workflows for client services within CR have evolved our productivity and efficiency to levels that were not attainable before implementing CR.“
Through collaboration, dedication, and a shared vision for growth, Brad and New Story's journey with CentralReach exemplifies the transformative power of technology within ABA therapy. As he continues to navigate the ever-changing landscape of education and clinical care, Brad remains grateful for the invaluable partnership forged with CentralReach, propelling New Story towards new horizons of success.
Organizational Growth
Through Brad's strategic guidance and CR's robust features, New Story's clinic business experienced exponential growth. "Our footprint has drastically grown," Brad reflects. New Story’s primary service was their education sector. However,
"Since starting his journey with New Story just three years ago, their therapy clinic has grown 3-4x in size. This level of growth enables more children to access medically necessary services."
Unlock growth potential with an all-in-one solution
By investing in unified clinical and practice management software and advanced business intelligence tools that speak the same language, companies are positioned for sustained growth. Could your business benefit?
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