“Welcome to CentralReach! We are so excited to have you join the family. Now, it’s time to get you up and running on our software.”
I have the pleasure of saying that several times a week as we welcome new users. That CentralReach treats its 30,000-plus active users as family is a statement I can vouch for, having spent many years as a CentralReach user myself.
As a BCBA, I have spent over 15 years working with children with autism.
Now here at CentralReach as the Director of Implementation, I have the opportunity to work with a diverse range of people from hundreds of different organizations. I consider myself and my team the welcoming committee as we onboard new organizations onto CentralReach. Our goal is to help organizations work faster and smarter, so that they can focus their time where it is needed the most, on their clients.
From the first call, we learn about each group’s workflows and processes and begin to customize each account. Having spent many years working in the system, it is a delight for me to meet each “I wish I could do this” request with a “let me show you options for that,” reply. Nothing makes me happier than when I hear a customer say that we have shown them something that will save them time and spare them from headaches!
While I may no longer be providing the direct services that I used to, I truly feel like we are continuing to help the field every day. We support thousands of clinicians to streamline their business, allowing them to help more clients and expand their reach and impact. Each time we hear a customer on a call excited about moving their business forward, it motivates us to strengthen their skills and take them to the next level of mastery of CentralReach. The implementation team loves to joke that I measure my day in the number of clicks I was able to save.
The implementation team also works closely with the development team at CentralReach. When a group presents us with a process that we haven’t encountered before, we get together with the development team to discuss and figure out ways to make it happen. No matter how many years you have been working in the system, there is always an opportunity to learn something new or come up with a different way to accomplish something. Seeing new features in development that are based on the feedback and requests of our users shows how much CentralReach listens and continually strives for improvement.
I am proud to work with passionate and smart team members who inspire me to finetune our training processes and ensure that our customers who come out of implementation are ready to hit the ground running. Being surrounded by clinicians doesn’t hurt for setting reinforcement schedules that keep motivation high! I leave work each day energized and looking forward to the new people I will meet tomorrow.
