Nine Steps to Supercharge Your ABA Practice’s Billing Collections Process

Monday, March 4, 2019

The billing collections process can often feel like a drag when all you want to do is focus on your clients but as with any business, billing is often the lifeline you need to continue to serve those who need your help. As you navigate your billing process consider these steps to ensure your practice is maximizing billing and collections to the fullest!

Step 1 – Adopt an “All-In-One” Software Solution & Database

Use an integrated software system to manage information within a singular database and streamline how your practice digests data. Having a “one-stop” software solution can help your practice: schedule ABA therapy sessions; log different demographics and insurances; collect electronic recordings of ABA therapy sessions with kiddos on the autism spectrum; integrate with payroll; and process the billing of claims to primary, secondary and family insurances. Having a centralized database can also help your organization create reports on charges, payments and accounts receivable.

Step 2 – Monitor Insurance Changes

Adopt a process that allows your ABA agency’s team at the front desk to check client eligibility on a monthly basis to stay up to date on insurance changes.

Step 3Connect Front & Back-Office Workflows

Utilize a process that ensures your required authorizations are kept current and entered into an integrated software system.

Step 4Analyze & Audit

Adopt a process within your ABA practice that allows your team to audit all charges before they are released for billing. This ensures that all services entered into the integrated software system render correctly under the appropriate provider.

Step 5Create a Billing Schedule

Use a billing schedule so that claims are approved, locked and then edited and billed to the insurances 2 days later. This ensures that no further edits are needed from either party.

Step 6Digitize Your Billing

Create a system where payments are routed through your billing system electronically and are auto-posted to client accounts. Afterwards, you can immediately check that all your postings are accurate.

Step 7Automate the Payment Process

Leverage a system that ensures claims payments are posted. All denied claims are immediately processed and all appeals/corrected claims are filed.

Step 8Create an Accounts Receivable Team

Utilize a separate accounts receivable team that focuses on the existing, older claims that remain unpaid.

Step 9 – Dedicate Resources for Troubleshooting

Utilize a separate team to monitor and fix credentialing and enrollment problems.

Pro Tip: After Step 1 is completed and your practice has activated the rest of the billing and collections team, utilize Steps 2 – through 9 simultaneously and on a daily basis to maximize results. This holistic team approach to your ABA practice’s  billing logistics can help you divide, conquer and empower your team to ensure processes are accomplished every business day. This process will also help your business stay ahead of the game and ensure billing process does not fall behind in its production or collection of payments.

For more information on how your ABA practice can optimize its billing processes, check out Medical Billing Management (MBM) at medical-billings.com