2025 was a year of real progress and real partnership.

Across the Autism and IDD care community, providers continued to rise to the challenge of delivering high-quality, individualized care in a landscape that’s rapidly evolving. At CentralReach, our role is to support that work, not just with ai powered tools, but with measurable impact. In 2025, that impact was made possible by you.

You put learning and recognition front and center

1.8M+

Learning content views across CR Institute

205

Clinicians, leaders, and teams honored through our Annual Autism and IDD Care Awards

Hundreds

of customer insights directly shaped our roadmap, releases, and product enhancements

Smarter Compliance and Risk Reduction with AI powered tools

In 2025, providers leaned on AI not just to automate tasks — but to reduce risk, improve quality, and protect revenue.

20M+

Session notes audited to identify gaps before they became issues

3.9M+

Failed notes flagged through real-time rule checks

$1.3B+

in at-risk revenue protected, giving teams confidence in audit readiness and billing integrity

These advancements reflect our R.ai.B.A. philosophy: AI as a tireless agent working quietly in the background, flagging issues early so your team can act faster and smarter.
 
We also expanded our claims suite with two new AI-powered tools: ClaimAcceleratorAI and CleanClaimAgentAI, helping teams move through claim workflows faster and with greater confidence.

Saving Time for What Matters Most

Documentation and scheduling shouldn’t get in the way of delivering care. In 2025, we helped teams reclaim valuable hours with AI built to reduce administrative drag.

85%

Time savings on
session note writing

~8

Seconds to adjust appointments — even during last-minute changes

~98%

Pass rate on average for notes written with AI support1

Whether it’s end-of-day documentation or rescheduling during a cancellation crunch, the goal is the same: more time for care, less time in the system.

1 Weighted average of NoteGuardAI™ audit pass rules for NoteDraftAI™, Q4 2025

We advanced outcomes-based care, together

With the acquisitions of SpectrumAI and AI.Measures, we expanded how providers turn data into meaningful insight, not overwhelm. To support this next chapter, we welcomed:

Thomas Frazier
Dr. Thomas Frazier
Chief Clinical Officer
Ling Shao
Ling Shao
SVP of Outcomes-Based Care

Together, they’re helping ensure that innovation remains grounded in real-world care delivery, with a focus on:
 

  • Supporting, not replacing, clinical expertise
  • Telling a clearer story of progress to payors, caregivers, and teams
  • Building toward actionable, measurable outcomes across the care continuum
You drove real product impact

From scheduling to documentation to dashboards, 2025 brought:

100+

Product improvements and
new features across the platform

44

New courses added to CR Institute

17

ABI dashboard
enhancements

Mobile

Continued improvements for field teams

HIE Nevada Certification

First ABA software provider to earn

We expanded support through trusted partnerships

To help customers address staffing and back-office challenges, we introduced two new Preferred Partners.

Apploi

Helping providers attract, onboard, and
retain high-impact clinicians with
healthcare-specific hiring tools

Viventium

Streamlining payroll, HR, and compliance workflows for healthcare organizations

Notable Milestones That Signal Long-Term Momentum

CASP

Partnered to provide anonymized industry data, helping shape national benchmarks for provider network adequacy

Honored

Named a
2025 Best Place to Work in New Jersey

Awards

Earned dual Stevie® Awards, including Technology Breakthrough of the Year for ClaimCheckAI

Released

2025 Semi-Annual Autism and
IDD Care Market Report

Leadership

Strengthened our team to guide
the next wave of innovation

What’s Ahead in 2026

In the year ahead, we’re focused on making outcomes-based care easier to achieve, measure, and act on, across every role on the care team.

AI-assisted reporting

Saves clinicians time while respecting their expertise

Assessments

Faster, easier to understand
progress sooner

Scheduling

Effortless for real-world needs
and last-minute changes

Caregiver

Modern engagement tools to strengthen connection and understanding

Benchmarking

Helps define what "good"
looks like

Throughout it all, our AI approach remains grounded:

Insight without overwhelm. Innovation without replacement. Tools that work with you, not instead of you.

Thank You

To every clinician, administrator, executive, and team member who partnered with us this year — your work inspires ours, and we’re proud to build the future of care alongside you.

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