From documentation delays to real time data capture, see how mobile changed ABA delivery for these organizations.
Before going mobile first, providers like Behavior Analysis Support Services Inc. (BASS) and Carolina Behavioral Innovations (CBI) were facing an all too common issue in the world of ABA: the “paper problem.” RBTs were juggling session documentation across disjointed platforms, some relying on unsecured Word docs, others toggling between apps or waiting until after hours to finish notes. This patchwork system created inefficiencies, inconsistency, and unnecessary strain on both clinicians and admin teams.
But that all changed with the adoption of CR Mobile
The Paper Problem
Session documentation was once a time consuming and fragmented task. RBTs had to interrupt their session flow to capture data or switch between apps to log key observations. Manual processes for updating session times required administrative oversight, and new staff members often faced disjointed onboarding, especially when mobile tools were introduced late in the training cycle.
On top of that, lack of standardized devices meant IT issues varied from clinician to clinician, wasting valuable time and introducing variability in the quality of data collected.
Day to Day RBT Experience: A Game Changer
By embedding mobile tools directly into the session workflow, RBTs now have the ability to input data and notes without ever leaving the moment. As Lauren Lanzon, MSW, MA, BCBA, LISW CP and Clinical Quality Coordinator at CBI, explained:
“It’s so much easier to jot down notes during session because I can put it directly into my note and go right back to my data.”
CP and Clinical Quality Coordinator
CBI
This shift empowers RBTs to focus on their clients without compromising on the quality or timeliness of documentation.
Faster Billing, Smarter Scheduling
Mobile workflows don’t just improve the clinical experience. They also reduce administrative friction. With CR Mobile’s seamless scheduling and timesheet conversion features, clinicians can simply "slide to start" and "slide to end" their sessions, and the system takes care of the rest.
“Now they can do slide to start slide to end at the correct times... that talks right to their timesheet. That's really big for our admin team!”
CP and Clinical Quality Coordinator
CBI
This automation reduces manual errors and allows for quicker billing turnaround, freeing up time for clinicians to focus on what matters most: their clients. As Rachel Sprechman, BCBA and Center Director at BASS, noted:
“It’s maybe going to take two to five minutes to do your billing at the end of the session. So, you’re saving an additional 10 minutes per technician per kid that’s a lot.”
BCBA Center Director: Ocala
Optimized Training, Unified Devices
Investing in the right infrastructure matters. Both BASS and CBI recognized early on the importance of standardizing devices to create a consistent and efficient experience for staff. Providing organization issued devices like iPads meant that staff didn’t have to rely on their personal equipment or navigate inconsistencies.
Lauren noted the importance of this approach for CBI: “We had already provided iPads to all of our staff...They didn't have to use personal devices."
With hardware aligned and systems fully integrated, onboarding became easier and daily workflows became smoother across the board.
Adoption at Scale, Regardless of Size
Mobile adoption isn’t just for large scale operations. BASS, with over 400 RBTs, and CBI, with approximately 40 to 45 RBTs, have both successfully implemented CR Mobile across their teams. These examples show that success is not tied to size, it’s tied to strategy.
When providers align mobile tools with their mission and demonstrate tangible benefits to staff, adoption follows naturally. Clinicians embrace the shift because it directly improves their workday, offering efficiency, consistency, and ease.
Advice to Providers on the Fence
Change doesn’t come without effort, but these teams show that the payoff is worth it. Lauren acknowledged: “Yes, there is a little bit of a learning curve. But once it gets rolling, the effectiveness for everyone and the efficiency is well worth it.”
With the right strategy including thoughtful rollout plans, internal champions, and a commitment to training, organizations can successfully make the leap.
Smarter Tools. Happier Teams. Stronger Outcomes.
Invest in mobile infrastructure today to boost efficiency, increase staff satisfaction, and deliver stronger client and ABA delivery outcomes.
Posted in Clinical, Practice Management
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