Service and Implementation

Our Motto: Provide Unbeatable Client Support and Watch Our Industry Thrive

CentralReach is not just a software company. We are a group of experienced clinicians specializing in the fields of ABA, Speech Therapy, Occupational Therapy and Early Education with a combined experience of over 100+ years. We are passionate about equipping our clients with the necessary training, implementation and support needed for them to continue to provide exceptional care to their clients.

Our Approach to Revolutionizing Disability Care Begins with You

Continuity of Care from Implementation to Ongoing Support

When signing on with CentralReach, you and your staff are assigned a dedicated Customer Success Manager who stays with you from the start of your onboarding and implementation to continued support throughout. You will have exclusive access to our team of Subject Matter Experts who provide ongoing support to ensure you receive dedicated care on matters that are specific to your clinical area and practice. We know that transitioning from Excel or paper and pencil to an online system or switching platforms can come with anxiety and many questions. We have worked with over 40,000 users to successfully train them and implement CentralReach within their current practice using a step-by-step approach.

Achieve Success Using Our Implementation Program

Step 1: Develop Your Success Plan

We begin with data collection and an assessment to create your path to a successful implementation.

Step 2: Train Staff and Configure Your System

We kick off the training sessions with an implementation specialist to prepare your staff and set up your CentralReach system so that it’s fine-tuned for you.

Step 3: Refine Plan and Reach Mastery

Your Customer Success Manager schedules regular health checks with you to assess skill acquisition, modify your plan and conduct additional training as needed.

Online Tutorials and Webinars for Continued Learning

Our Help site contains resources such as tutorials, guides and how-to videos walking you through everything you need to know about CentralReach and how our technology works. We have live and recorded webinars featuring subject matter experts on a variety of topics ranging from managing your billings to ABC data collection.