Customer Success Lead

Career Opening

Part of the Custom Success Department, this Senior Customer Success Coach is responsible for coordinating the product implementation and ongoing utilization of our billing, claims, and payment products. This position will collaborate with Sales and IT to successfully implement CentralReach’s suite of products through testing, training, and consulting activities.

What You Will Do:

Lead the Customer Journey

  • Relationship management throughout customer life-cycle
  • Drive implementation process
  • Collaborate with Implementation Team
  • Develop and implement customer action plan
  • Analyze and increase account utilization
  • Execute against cross and up-sell strategies
  • Identify and mitigate red flags

Provide Customer Success Management Activities

  • Schedule and complete regularly-scheduled meetings
  • Document all customer contact
  • Address customer concerns timely and effectively
  • Facilitate increased product utilization
  • Coordinate trainings with SME
  • Provide onsite support on quarterly basis
  • Participate in ongoing assessment activities
  • Collaborate with team for continuous process improvement

Collaborate with Customer Support Team

  • Assist in prioritization of customer concerns
  • Collaborate with other departmental teams regarding customer needs
  • Participate in continuous process improvement
  • Act as the SME when needed on assigned accounts
What We Need:
  • Strong empathy for customers
  • Strong communication and presentation skills
  • Analytical and process-oriented mindset
  • Experience in related industry a plus (EHR, EMR)
  • Account and Project Management experience a plus
  • Ability to work in fast-paced, team environment with a high sense of urgency
  • Excellent organizational skills
What You'll Get:
  • Extremely competitive salary with plenty of room for advancement
  • Work for an early-stage, private company, loaded with exceptional talent
  • Employer paid medical plan and generous PTO
  • A fully stocked snack bar, complete with coffee, tea and many healthy, organic choices
  • An opportunity to work with a friendly team of amazingly talented professionals passionate about our work environment!

Apply to this position

Your opportunity begins with the moment you apply. If this sounds like a role you know suits your experience, personality and capabilities, please apply today. All inquiries will be treated confidentially and your resume will never go anywhere without your authorization and awareness.